16 Mart 2012 Cuma

Dynamics Software Service Management for Microsoft Dynamics AX

Application Description
Dynamics Software Service Management for Microsoft Dynamics AX is the solution for manufacturing service and professional service industries. This can be the service of buildings, machines, industrial equipment or facility services. The solution has been developed based on our practical experience. For many years we consulted for medium and large-sized service businesses in mentioned sectors.

Service Management provides you the key functionality to manage your service business and supports you in realizing and improving your customer satisfaction level. Service Management is a fully integrated with the Microsoft Dynamics AX projects module enabling handling service request and initiating service activities both from financial and logistic perspective.

Key features of Service Management

- Supports tracking and tracing of service requests
- Supports multi level object (e.g. sites, systems, components) maintenance
- Manage contracts, including Service Level Agreements (SLA), periodic invoicing, revenue recognition and price agreements
- Provides full financial forecasting and cost evaluation
- Supports service logistics, financials and work orders for the service crew and workshop
- Real time statistics on costs and revenues regarding a service contract/object
- Integration with Microsoft MapPoint for route optimizations
- Daily data entry will become easy as a result of extensive setup features


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