Microsoft Dynamics AX

Increase the speed of doing business

A familiar solution with an intelligent user interface, Microsoft Dynamics AX empowers you to make smarter decisions with access to real-time insights on nearly any device, anywhere. Built on the intelligent cloud, Dynamics AX help your business grow now and in the future.

20 Top Customer Focused Takeaways from CRM Evolution

While there were more than 200 top takeaways from the recent 2015 CRM Evolution conference chaired by Paul Greenberg and the accompanying Customer Service Experience conference chaired by Esteban Kolsky, here is the long and short of top takeaways when it comes to customer service, customer engagement and customer experience from key speakers and analysts at the event:

 

1. The Most Important Factors and Challenges in Customer Experience: According to a 2015 IDC customer experience survey of more than 700 organizations, the most important factors in achieving a superior customer experience are: (1) a consistent experience across channels, (2) capable, motivated personnel, and (3) excellent self-service capabilities on web or mobile. 
   
   The top challenges organizations say they face in delivering a superior customer experience are: (1) consistency across channels, (2) ensuring that all inquiries are responded to and documented, and (3) utilizing customer data to identify trends.
   
   When asked what will be the most important business priority in their organization 12 months from now, respondents said (1) building strong relationships with customers over (2) promoting the company, product and/or brand. 
   
2. We are living in a post-sale, on demand, attention economy. ~ R. “Ray” Wang 
   
3. Customer Engagement, Customer Experience and Customer Relationship Management Defined: CRM Evolution conference chair Paul Greenberg has made things a whole lot clearer for many by defining some of the customer-focused phrases we use most:
   
   Customer engagement is the ongoing interactions between company and customer, offered by the company chosen by the customer. 
   
   Customer experience is how a customer feels about a company over time.
   
   Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. It is designed to capture and interpret customer data, both structured and unstructured, and to sustain the management of the business side of customer related operations. CRM technology automates processes and workflows and helps organize and interpret data to support a company in engaging its customers more effectively.
   
4. The four Ps of next generation customer engagement: predictive, preemptive, proactive, personalized. ~ Brian Vellmure
   
5. The Future of CRM is Coming Together: Forrester Research Vice President and Principal Analyst Kate Leggett notes that the present state of CRM is typically siloed with sales, marketing and service operating out of separate solutions. According to a recent Forrester survey, the biggest challenges cited by brands today in customer relationship management are: (1) creating a single view of customer data and information, (2) managing data quality, and (3) creating customer insights to drive decision making. 
   
   In the future, sales, marketing and customer service must be connected (and preferably on a single platform) so that the customer experience is consistent.
   
6. Four Areas that Must Be Coordinated in Customer Success Management: strategy, processes, leaders, and data. ~ Kate Leggett
   
7. Five Steps to Greater Customer Loyalty: analyze customer behavior with special attention to self-service options available and how and when customers use them; improve self-service, with a broader view than just IVR; integrate all channels; create better links between live and self-service; track satisfaction and evolve based on the results.
   
   Notes Ovum Principal Analyst Keith Dawson, "Today, loyalty is based more on making it easy for customers to do business with the company, and that requires smart connections built with solutions that are contextually aware and supported by a decisioning engine and value metrics, and that blend service channels.” 
   
8. Six Keys to a Data Driven Customer Strategy: (1) integrate, (2) contextualize, (3) analyze, (4) predict, (5) prescribe, (6) democratize. ~ Michael Fauscette
   
9. Brands Must Invest in the Right CRM Solution: Bob Stutz, Corporate Vice President of Microsoft Dynamics CRM, notes that companies are spending millions of dollars each year on CRM solutions and data, but typically end up with a solution that’s siloed or that doesn’t align with their business processes. 
   
   To create a consistent customer experience, brands and organizations must invest in a unified solution that helps them achieve their goals. Where to start? (1) Identify the channels you are on and want to engage on. (2) Determine what you want and need to accomplish in the near and long term. (3) Outline the associated business processes to better understand what you need from a technology perspective for a better return on investment.
   
10. An Equal Investment Must Be Made in the Right People: "Cheaper is not better when it comes to people, and that's true across customer service, marketing and sales," notes Microsoft's Bob Stutz. Technology and software can only do so much. It doesn't replace human interaction at the end of the day. No technology can replace that."
    
11. The Right People Want and Need the Right Tools: In a recent Aberdeen survey, customer service agents said that having better technology tools was more important to them than getting paid more.
    
12. On Hiring Customer Engagement Rock Stars: Eric McKirdy, Global Customer Care Manager for Ask.com offers these tips: (1) Don’t hire a “customer service agent.” Hire a happiness hero, customer champion or happiness engineer. (2) Separate the resume pile between candidates who have written why they like your brand and want to represent it and those who have copied and pasted their name into a form letter and resume. Discard the latter. (3) Interview candidates in the same channel that they will interact with your customers. (4) Ask a random question during the interview to see how well and quickly candidates can handle even the most unexpected customer questions.
    
13. Why the Best in Class Rock: Omer Minkara, Research Director for Contact Center and Customer Experience Management at Aberdeen Group reports that on average, companies are now using four channels to interact with customers. Those that ensure consistency of customer messages across multiple channels have 16% greater cross sell and upsell revenue and a 9.8% greater customer lifetime value.
    
    Seventy-seven percent (77%) of best-in-class service providers are routing multichannel customer service issues to the most relevant agent based on the agent’s skill set and the customer’s problem; 69% give agents access to all customer information on a single screen.
    
14. It Takes Two to Make a Chat Go Right: "In order to be effective in chat, you need to also focus on your knowledge repository," says Johan Jacobs, Principal Analyst, Digital Clarity Group, "In chat, relevance of response is the biggest metric you can look at."
    
15. Social Customer Service Channels Are on The Rise: According to the latest TSIA member survey, these are the top channels most brands are leveraging for customer support: Twitter (43%), YouTube (39%), Facebook (37%), and LinkedIn (27% - up 10 percent from 2014).
    
16. The Future of Field Service Calls for Mobile: Notes TSIA Vice President of Technology and Social Research John Ragsdale, 70% of senior field techs will be retiring in the next two years. These employees have learned to fix anything and everything, but this knowledge has not been written down.
    
    Mobile devices will boost future productivity through access to knowledge base content, while wearables and mobile cameras will make product and service experts accessible anytime, anywhere to both techs and customers.
    
17. Unless companies do the Internet of Things, they’re going to get Ubered. ~ Charlie Isaacs
    
18. If the tools you're using can get [customers] to a resolution, they will respond, regardless of the channel. ~ Ian Jacobs
    
19. Every channel is a unique form of contact with your brand," but each is interrelated to form the overall experience. ~ Anuj Bhalia

For the final top takeaway (20.), Customer Service Experience conference chair and ThinkJar Principal and Founder Esteban Kolsky was kind enough to contribute his top takeaways across events:

Following the CRM Evolution and Customer Service Experience conferences (and countless conversations with practitioners, vendors, and consultants), the top three new investments companies are making for customer service are: 

- Chat (on their quest for multichannel or omnichannel care)

- Data Management (in their quest for analytics and better metrics and measurement initiatives) 

- "Customer Experience" (there is no certainty of what it is or how it works, but vendors continue to promise it as the Holy Grail).

The three top issues they are facing are:

- Investment Uncertainties (most organizations do have the budget, but are uncertain on where to allocate the money for better returns) 

- Strategies (organizations have learned that just implementing doesn’t work and they must develop a strategy for their solution and goals)

- Talent (there continues to be a dearth of talent for overcoming barriers in customer service and engagement) 

The top three major discoveries of the past few months (years, in some cases):

- Social isn’t currently succeeding for customer service (with data to prove it)

- Customer journey mapping sounds like BPO (but will try it to appease stakeholders

- Being part of operations is actually better for customer service (due to lack of revenue requirements and better costs management)

And the one thing that everyone is talking about and doesn’t know where to start: agent empowerment and engagement.

Microsoft Dynamics AX for Enterprise

Delivering quality products or services to your customers and running an agile competitive business often comes down to how well you can plan your resources and manage your core business functions. Microsoft Dynamics business solution supports industry-specific and operational processes, along with comprehensive enterprise resource planning (ERP) functionality for financial and human resources management. These solutions executed by Microsoft dynamics consulting experts work well with Microsoft software making it easy for your enterprise business to streamline processes more quickly and easily.

Your value

Microsoft Dynamics AX for enterprise is a powerful, agile, and simple solution that helps your business become more responsive and efficient through automation and process improvement. With industry-specific focus, your company has what they need to compete as the business environment changes. Adopting to your infrastructure:

 

• If you have a central ERP system but are surrounded by third-party and in-house applications, Microsoft Dynamics AX helps your business standardize on fewer systems
• If disjointed, legacy ERP systems are holding your company back, Microsoft Dynamics AX will help your organization by centralizing with a single ERP solution

Our approach
Microsoft Dynamics business solutions use an innovative approach of:

• Implementing Microsoft Dynamics AX by business processes (workloads)
• Limiting risk by integrating the solution into your enterprise’s IT infrastructure
• Leveraging the Microsoft portfolio you already have in place

 

Whether you need to implement a new ERP solution, replace an existing one, or integrate specific business workloads into your legacy system, Microsoft Services has a Dynamics AX deployment strategy that will meet your IT requirements and your business goals.

 

ERP solutions

Microsoft Services has worked extensively with large organizations in manufacturing, retail, services sector, and public sector to implement solutions specific to their key drivers and business needs.


Dell implemented Microsoft Dynamics AX, saving around USD $50 million a year and reduced implementation time with every deployment

Industry focus

Microsoft Services provides industry-specific solution offerings such as the following:

- Retail

- Manufacturing

- Services Industry

- Public Sector

- Solution Approach

Our solution approach can also help you with specific aspects of a Dynamics AX deployment from early assessment and planning to deployment and optimization. There are four Microsoft Dynamics AX solutions that provide a framework for successful AX implementations, based on your business needs.

- Decision Accelerator 

- Implementation

- Solution Architecture Assessment

- Upgrade

Sure Step Methodology

Sure Step is a standardized methodology from Microsoft that includes a collection of tools, templates, and best practices for use in all phases of a Microsoft Dynamics AX implementation. It provides a framework for envisioning your solution, as well as predictable, repeatable activities for consistent delivery success.

Microsoft Social Listening in Microsoft Dynamics NAV 2015

Hi all !! I would like to share with you this great video that shows how to Configure and Use Microsoft Social Listening in Microsoft Dynamics NAV 2015. This is a great feature that brings CRM and social abilities to NAV, abilities that are usually connected to CRM or other external solutions. If you have an e-commerce or selling your own unique goods this feature is a must have on your system. Be aware that you would have to install CU4 Dynamics NAV 2015 updates for it to work. In our new and competitive world…it is a great feature to have !

Microsoft Dynamics AX and SAP

Companies today aspire to a strong connection—with employees, partners, suppliers, and most importantly, with customers. If you've selected SAP as your core ERP solution, Microsoft Dynamics AX can help you make the most of your investment by optimizing and connecting your operations, while maintaining the single source of enterprise business information that you benefit from with SAP.

Get the best of both worlds

 

Microsoft Dynamics AX has already helped many SAP customers realize tangible benefits:

• Increased agility. With business solutions that allow fast configuration and reconfiguration and rapid deployment of new applications, your organization will be well positioned to support innovation and to capitalize on new opportunities without sacrificing visibility or transactional integrity.
• Fast time to value. Microsoft Dynamics AX allows fast configuration (and reconfiguration) of business processes to help you launch new initiatives fast and to realize correspondingly rapid return on investment (ROI).
• Happier, more productive users. A familiar, intuitive user interface and streamlined workflows minimize training and help ensure broad adoption of new solutions. Your people can be productive faster.
• Lower total cost of ownership (TCO). Whether you extend your existing Microsoft licensing and support agreements or you choose a different licensing model, Microsoft Dynamics AX enables you to benefit from a standardized platform that allows you to reuse your Microsoft technology stack and skills. This helps you reduce cost and effort associated with implementing and maintaining your business application.

Benefit from flexibility

 

With Microsoft Dynamics AX, enterprise organizations can enhance and extend their existing SAP implementation in several ways:

• Consolidate applications. Improve end-to-end visibility of your operations, achieve higher levels of business agility, and help reduce costs by consolidating the disparate, stand-alone applications that currently surround your SAP implementation onto Microsoft Dynamics AX.
• Rapidly onboarding new lines of business. Support new subsidiaries, newly acquired companies, or new business initiatives with a powerful business application that offers an easy fit to business requirements that do not fit easily into the corporate ERP standard.
• Manage specific business processes. Use Microsoft Dynamics AX to selectively manage the processes that have been too time consuming or costly to roll out in SAP or that don’t fit within the templates or industry best practices imposed by SAP. Microsoft Dynamics AX is a perfect fit for workloads that require increased agility, fast time to value, or improved usability.
• Extend ERP to the entire enterprise. Embrace a full-fledged, two-tier ERP strategy, with SAP as your core administrative system and Microsoft Dynamics AX as a platform for operational ERP. Deliver ERP functionality to subsidiaries and business divisions, while maintaining central management of financials and core administrative processes.

Microsoft Dynamics AX 2012 Retail

  Empowered Consumer Today’s consumers are taking charge of their shopping experience – using their preferred devices and channels to become informed and empowered before they even engage with retailers. For example, shoppers have easy access to peer reviews and can both solicit and share opinions and experiences via web and social throughout the shopping experience. And they expect a unique, personalized and seamless experience while keeping their identity and data secure. This leads to a much more complex relationship between retailer and consumer as consumers expect each point of engagement with a retailer to be connected and consistent.

The boundaries between virtual and physical space are becoming blurred in this omni channel environment. The focus of the retail experience has expanded well beyond the walls of the retailers’ physical store and can include multiple channels such as catalogs, call centers, mobile commerce,, online and social networks— indeed, shoppers are engaging with retailers and products in so many more ways than they did in the past..


The challenge for retailers becomes staying relevant and compelling to their increasingly connected audience today while also reaching new audiences. Retailer Response To survive and thrive, retailers need to adapt and put the customer at the heart of their shifting businesses – whether shopping through traditional brick and mortar stores, or catalogs, call centers, and online.

Retailers can no longer treat different channels as separate businesses with separate systems and managed by separate teams, which can result in lack of visibility across channels and an inability to follow and track customers as they move across different channels. A single, integrated strategy for driving compelling customer experiences while controlling costs has now become the standard. But realizing this requires strategic focus across multiple areas of the business. Thriving in this new retail reality means retailers need to be more connected, more empowered, and more proactive than ever before. In a word, they need to be dynamic in order to: Engage Customers: Globally reach connected customers how, when, and where they shop. Ready employees: Increase employee productivity and effectiveness and help their most valuable asset—people—to provide the best possible customer service experience. Expand rapidly: Anticipate trends and capitalize on opportunities through a 360-degree view of the business. And all this while protecting customer data at every interaction point.

Microsoft Dynamics for Retail Microsoft Dynamics for Retail is a modern, unified retail solution that reduces complexity for retailers, allowing them to focus on connecting with customers and empowering their employees across all channels. It empowers organizations to deliver a complete shopping experience—personal, seamless, and differentiated—by helping them with a single view of the business.

Microsoft Dynamics for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and also more back office capabilities like procurement and financialsin an end-to-end solution delivering full visibility across the entire business operation while empowering users. These capabilities can be implemented as a comprehensive end-to-end solution or as individual business functions to complement existing technologies—allowing retailers to select the option that makes the most sense for them.

Retail Functions We have you covered – from front office to back office, from designing your customer touch programs and driving transactions, and all the while, gathering data on those transactions so that you can analyze and make informed decisions to drive ROI. Core Retail Deep Dive Channel Manage multiple channels seamlessly to achieve unprecedented customer centricity while also being able to create new and compelling customer engagement and loyalty scenarios.

Point of Sale (POS) Superior store systems consolidates customers’ purchase intelligence such as sales history, transaction details and wish list, and provides the right information at the right time for sales associates to better guide and recommend their customers based on purchase patterns and preferences. 
Transaction, Gift, Loyalty Processing 
Cash and drawer management 
Customer data capture, Purchase History, Wishlist, Recommendations 
Inventory Receipt, Reporting, Stock Counts 
Clientelling

e-commerce Take your e-commerce strategy to the next level with a fully integrated online storefront with search-based technology that offers accurate, timely, consistent performance. 

Web Content Management and Site Development 
Destination based taxation 
Reserve and collect 
Dynamic Refiners and Recommendations 
Real-time Inventory Updates and Catalogue Management 
Shopping Cart, Payments

Marketing Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers with personalized, multi-channel campaigns, build pipeline, and demonstrate the impact of your marketing. 

Content & Spend Management 
Execution Planning 
Campaign Nurturing and Automation 
Media Buying and Planning

Contact Center Use the Contact (or Call Center) for order entry, order processing and order ful fillment Retailers can offer mail order catalogs to their customers and manage this streamlined channel. 
Case and Claim management 
Contact Center, Self-Serve, Mobile, Chat 
Portals, Social, Knowledge Base

Social In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which means including social channels in your omni-channel strategy. Social insights can facilitate amazing customer experiences, ensuring that messages resonate while highlighting trends that impact your brand.  Implement promotions, discounts, coupons, and more via social sites  Monitor, publish content, knowledge management, brand awareness

Retail Operations Achieve real-time operational excellence and insights by connecting your warehousing, stores, online business, POS, and head office.

Store Operations Can help you track inventory real time, maintain accounts receivables, keep customers coming back with customer loyalty, save time by maintaining labor records, track layaways, track work orders, back orders, sales orders, quotes and much more: 
Statements and cash reconciliation 
POS Profile & UI Management 
Loyalty Execution and Program Management 
Pricing, Promotions and Offer Management 
Store configuration and Assortment Management

Supply Chain & Logistics To have control, you need to know a real time view of your business and products. And with control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits. 
Buying 
Replenishment 
Order Management 
Warehouse, Transportation Logistics
Sales Force Automation Win faster by making every customer conversation more relevant, valuable, and productive. And you can sell more with better insight, understanding, and pipeline confidence. 
Lead/Opportunity and Account Management 
Pipeline management, prospecting 
Sales order processing

Platform Benefits When you invest in a retail solution from Microsoft, it means that as well as class leading capabilities for your industry you are also able to leverage all of the benefits of a microsoft platform..

Business Intelligence: Take the data you are capturing across all of your channels, combine it with data from other data sources and put into meaningful visualizations and reports to drive your business forward and turn insight into action. Simply put, get to know your customer better and see more clearly how your company is performing. You’ll have a wealth of insights presented through familiar self-service capabilities, dashboards and reports. Our role-tailored, personalized dashboards are designed specifically for individual jobs, so people get the information most relevant to them. We put the data that they need at their fingertips—literally—providing them with the right information, at the right time helping them to convert insights into impact.

Workflow: Leverage Windows Workflow Foundation and enable users to create system or human workflows in Dynamics AX. Windows Workflow Foundation can be used to solve simple scenarios, such as showing UI controls based on user input, or complex scenarios encountered by large enterprises, such as order processing and inventory control thus removing some of the manual operations inherent in there types of processes.

Mobile Solutions: Having access to the same line-of-business applications you rely upon in the office while you're away is a critical component of many companies today. Mobile access to these applications was once a competitive advantage—now it's a business essential. For those organizations with field sales, mobile professionals, mobile service technicians, or support staff, connected mobile solutions based on Microsoft Dynamics and the Windows Mobile platform create greater efficiencies, help open new business opportunities, drive increased productivity, and reduce costs. Mobile solutions for Microsoft Dynamics provide a familiar, flexible, and financially compelling mobile solutions platform.

Interoperability: Microsoft Dynamics and other Microsoft products and technologies are built to deliver pervasive interoperability, giving users a consistent, familiar experience, seamless interaction with Microsoft Office delivering improved collaboration across the extended supply chain.

Beyond Traditional Retail Functions Dynamics for Retail not only includes the core retail operations functionality but you can also deploy extended business functions such as Procurement & Sourcing; Manufacturing and Transport & Warehouse Management and extend your business to include CRM functionality

Deployment Flexibility Customers can deploy a complete solution to run their entire retail operation or they can deploy specific business functions with the option to expand into others later. Unlike the best-of-breed approach where multiple solutions, have to be integrated middleware causes an added layer of complexity and disconnect,, Microsoft Dynamics offers a more accurate, timely, and consistent user experience with a single data model, business rules, and architecture. Start with the components most critical to your business, and proceed at the pace that’s right for you. Microsoft Dynamics can be deployed on the cloud, through third party hosted partner clouds or Microsoft Azure via Infrastructure as a Service (IaaS), bringing customer’s true choice and portability between on-premises and private cloud deployments, along with all the benefits and security features that come with the world-class Microsoft Azure service. Take advantage of the solution’s flexibility: extend it quickly and easily to new locations and geographies as your business grows. Perform some operations in the cloud, others on-premises. It’s all part of the unique differentiation of Microsoft Dynamics for Retail that will enable you to differentiate your business with customers.

Simplify The Sales Order Process

Microsoft Dynamics NAV 2015 Simplify The Sales Order Process


Welcome to the Microsoft Dynamics NAV 2015 Test Drive

Whether you make products, sell services, or move merchandise, you depend on your people, and your people depend on the tools you give them to make their jobs easier. In these test drives, you’ll experience a few examples of how a business solution from Microsoft helps simplify common tasks and processes. Then, contact us to learn how Microsoft Dynamics NAV can streamline and connect your entire business.

Microsoft Dynamics NAV 2015 unveiled at WPC 2014

The much awaited Microsoft Dynamics NAV 2015 finally got announced at World Partner Conference 2014. NAV 2015 which was titled as “Crete” will be the next major release of NAV, changing the backend of 2014 and is looking fab!


NAV 2015 comes up with:
•Better upgrade tools which will improve business processes amongst all SMBs
•Adding a wonderful device support so that it can adjust when the user tilts indifferent direction adding a fab experience
•And more importantly, providing a better integration with Office 365, Power Business Intelligence and Document Reporting.


Have a look at the roadmap.
These will take Microsoft Dynamics NAV 2015 to a whole new level – new backend, introduction to new platforms and a host of new development tools.


Microsoft Dynamics NAV General Manager, Erik Tiden emphasized key improvements which will prove to be a leap in Microsoft’s list of ERP solutions. Microsoft will be able to help small businesses utilize their potential of big data insights.


Through Power BI, users will be able to access common tools such as SharePoint, Excel and various mobile devices. Some of the main features are as follow:


Power Query- It will provide users to access data through public sources.
Power Pivot- It will enhance Excel by adding Performance Indicators (KPIs), hierarchies and customer interfaces enabling millions of data to be analyzed at a faster rate.
Power View- Provides a user-friendly interface of Excel for better understanding.
Power Map- Will enable the users to integrate Excel with geospatial data to create a wonderful 3D map experience


NAV 2015 will provide a key way to create reports by designing them in Word! Now you have an alternative. The users will be able to make amendments faster.


Soon with these exciting features, the small and middle sized business will get arms to tap their full strength to move ahead in the upcoming years! These features are a few of the list of NAV 2015 Release! Want to know more?

Microsoft Dynamics AX 2012 Retail

The Dynamic Retailer Connected Without Compromise

Microsoft Dynamics ERP Consultants

Microsoft Dynamics ERP Consultants

Job Description

• Analysis, standardization and harmonization of the business processes
• Understanding business processes and their reflection in the ERP system
• Collection and analysis of requirements from customers
• Prepare functional and technical project documents
• Entry requirement for changes, modifications and updates to developers and project managers
• Functionality and integration testing
• Training key and end users
• Go-Live and Post-Go-Live Support
• Experience in Microsoft Dynamics ERP Systems (Axapta and/or Navision) is preferable.

Required Skills 

All candidates should meet the following general qualifications:

• BS degree in Engineering or BA degree in Management, Economics;
• Excellent command of English (written/verbal);
• Strong analytical skills and problem-solving abilities,
• Ability to multi-task;
• Strong interpersonal skills,
• flexible schedule; no restrictions for travel;
• Knowledge of an ERP application, especially Microsoft Dynamics application, will be an asset.

Additional Info

Function

• Software Application And Development
• Test
• System Management And Support
• Software Consultancy

Career Level

Specialist

Working Type

Full-time

Experience

2-5 years

Location

• Turkey
• İstanbul Avrupa Yakası – Turkey
• İstanbul Anadolu Yakası – Turkey
• İstanbul – Gebze – Turkey

Ad Date

03. 09. 2014

Last Application Date

03. 10. 2014

Sector

• Software
• CONSULTING

Education

• College
• College Student
• University Student
• University Graduate
• Postgraduate Student
• Postgraduate
• Phd Student
• Phd

http://www.pargesoft.com.tr/kariyer/

Microsoft Dynamics Marketing (CRM)

Engage customers. Build pipeline. Demonstrate impact.


Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments.

With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers across channels, build pipeline, and demonstrate the impact of your marketing.

Design your customer journey

Campaign management

Engage customers with personalized, multichannel campaigns. Our visual campaign designer lets you drag to create and manage campaigns in a single window—across email, social media, events, and direct mail.


Build sales pipeline. Drive revenue.

Lead management and scoring

Generate more sales-ready leads with advanced segmentation and lead scoring. Nurture leads with multi-stage, multi-wave programs, and score leads based on behavior, segmentation, and time. Integrate with Microsoft Dynamics CRM to combine your sales and marketing funnel and to better serve sales.


Streamline planning and execution

Marketing resource management

A single system allows you to plan and manage budgets, collaborate with your team and agencies, and manage your content. Align your marketing team and plan around a single source of truth, while providing consistent, thoughtful experiences for your customers.


Listen and engage customers on social

Social marketing

Track your share of voice across the social web, including Twitter, Facebook, and YouTube. Monitor your global sentiment and brand presence. Gain visibility on strategic initiatives on social media.


Demonstrate your marketing impact

Marketing analytics

Empower your marketers with access to sales and marketing data through visual dashboards. Get a clear overview of campaign results so you can quickly understand performance. Measure pipeline and revenue across every marketing investment to get a true view of your marketing ROI.

Citizen Service Solutions for Government

As governments contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. Innovative technology from Microsoft can improve communications, interactions, collaboration, and responsiveness between citizens and government institutions.

Adopt efficient, scalable, security enhanced cloud-enabled services to help expand reach and improve citizen participation in government affairs.

Greater access and responsiveness for citizens

​Promote citizen engagement and participation with personalized, accurate, timely, and convenient services and communications. Central online resources can provide citizens with virtually anytime, anywhere access to information and services. For example, governments can create a central online resource where citizens can look up information about events and services, apply for permits or licenses, pay bills and fines, or log reports and requests. Governments can also provide access to relevant data such as weather, traffic, pollution air quality, or unemployment. Enabling citizens to consume and submit information 24 hours a day through social media promotes their engagement and participation. Internally, contact center employees can also have quick access to the information and tools they need to address constituent inquiries that come by phone, email, online, or in person.

Streamlined communications and tools

​Provide task workers and constituents anywhere, anytime access to streamlined communications solutions and tools. Enable mobile access for public servants so that case workers in the field can access key information, streamline their work, and focus on tasks at hand. Whether information or service requests are made by phone, by email, or in person, contact center staff members can easily access integrated, organization-wide information and route requests to appropriate departments whether working remotely or onsite, from a laptop or a mobile device. Streamline case management between agencies to enable more effective oversight, provide improved constituent experience, and shorter time to resolution.

Efficient and scalable real-time service

​Enable governments to deliver efficient, scalable, and security-enhanced real-time services. Citizen services solutions help enable governments to interact securely with citizens, and deliver responsive government services within budget. Cloud solutions offer flexibility and the opportunity for governments to pay only for what they use and can scale to accommodate variable loads across services, applications, and the network. Our security-enhanced authentication and citizen identity management offers citizens reliable and protected citizen services.

Related Products

•Bing Maps
•Microsoft Dynamics CRM
•Microsoft Dynamics CRM Online
•Microsoft Lync
•Microsoft Office
•Microsoft Office 365
•Microsoft SharePoint
•Microsoft SQL Server
•Windows Azure
•Windows Mobile
•Windows Server

Microsoft Dynamics CRM 2013 Global Premiere Event

Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

How NOT To Throw Out 125 Million Dollars

How not to throw out 125 Million dollars when creating applications

No-Usability-Equals-125-Million-Dollars-In-The-Trash-from-UsefulUsabilityDo NOT throw out 125 million dollars like Avon did after their application was deemed unusable. Instead, learn from their mistakes and protect your investment (and job). Here is how. Avon will throw out 125 Million Dollars because it has cancelled an SAP implementation that took four years to develop, as recently reported by the Wall Street Journal. According to the article in the Wall Street Journal (Avon’s Failed SAP Implementation Reflects Rise of Usability). Avon did so after field testing in Canada revealed that users found the software unusable, and started leaving Avon in droves.

According to the article…

“As the WSJ’s Drew Fitzgerald reported earlier today, Avon is pulling the plug on a $125 million software system rollout that has been in the works for four years after a test of the system in Canada drove away representatives the door-to-door beauty product company relies on to drive sales. Avon began testing the new order management software system in Canada in the second quarter. While the new system based on software supplied by SAP AG worked as planned, it was so burdensome and disruptive to the representatives’ daily routine that they left in meaningful numbers. Avon relies on a direct sales model where its representatives aren’t employees, which makes it difficult to add new tasks associated with the software system.”

Ouch. If you are a CIO and you like your job I have a simple tip for you…

“Conduct usability testing often and extensively when developing new applications.”

If you are a CIO you can stop reading now. Thanks for stopping by! But for the rest of us, let us examine why Avon ended up throwing out $125,000,000.00 and four long years of work by what was probably a large team. It is called usability, or user experience. Without an easy to use and satisfying user experience your application will NOT be used by your users and you will have wasted your money. As the article in the Wall Street Journal states…

“At a time when people are accustomed to using well-designed applications from companies such as Google Inc. and Apple Inc. in their personal lives, they have little patience for workplace applications that leave them confused. Functionality is no longer the definition of success. Usability is key.”

Just to repeat a very important phrase

“USABILITY IS KEY”

Here are five tips you can use to make sure YOU do not throw out one hundred and twenty five million dollars:

1. Identify Your Personas A Persona is a fictional representation of your typical users, and includes both behavioral and goal oriented information that is critical for design decisions. In a previous article I wrote about tips you can use to create Personas and how to avoid bad ones, but suffice it to say it is critical that you have Personas BEFORE starting any application development project.

2. Design for Persona Critical Tasks Personas include information on the top 3 or so critical tasks they MUST do to be successful. Your application should include bold statements that failure to make those tasks brain-dead simple means failure of the application. Never forget about those critical tasks, and make sure your application design is focused on continually seeking ways to make those tasks simple, fast and super-easy.

3. Conduct Early Prototype Usability Testing Conducting usability testing early and often is not just a catch-phrase. Early prototype testing includes testing wireframes and even conducting Card Sorts very early in the process. The data gathered from this testing will ensure your application design is focused from the users perspective. There are lots of free or pay card sorting tools that make conducting card sorting and creating information architectures easy. There is no excuse for not gathering this data. Testing paper wireframes is also a really easy but extremely helpful data point.

4. Test Often During Development Testing often during your application development is another key to creating usable (and thus successful) applications. Using remote usability testing methods means testing can be done almost instantly, and data can be captured in hours, not days or weeks. There are excellent books on how to conduct remote testing that make it fast and easy for even newbies to create and run usability tests. Using an agile method of application development? No problem, remote testing during sprints means never having to say you are sorry (to your spouse after you come home with a box of your stuff in hand because you just got fired for a bad application).

5. Include users in your team An excellent idea that few organizations seem to use is including actual users as part of the application design team. Having a group of actual users that you reach out to for feedback and input will clear up disagreements and clarify your purpose as you move through your process. Panels of users are worth their weight in gold. Use the input and commentary you receive from actual users as you go through your sprints or waterfall process. Their input will ensure you are keeping your application on track from a usability perspective.

Conclusion on How to Not Throw Out 125 Million Dollars

By incorporating usability testing and conducting user-centered design as part of your application development process you will ensure your design is user-friendly and successful. Failure to do so risks the potential of your application not being used, which can waste 125 Million Dollars and four years of work. As has been said before, Failure is Not an Option!

For more tips on how to include testing as part of an application development process read the article on 24 usability testing tools.

Wall Street Journal: Avon’s Failed SAP Implementation Reflects Rise of Usability

A recent study, published in the Harvard Business Review, identified progress as the primary determinant of employee motivation and performance. Not recognition or incentives. Not the threat of punitive action. Progress. When your employees are able to complete their tasks, they feel better about themselves and their jobs. They’re happier. And happier employees are more productive.

Conversely, but perhaps more obviously, when you present obstacles to getting things done, productivity and job satisfaction suffer. Case in point: The SAP implementation in Avon’s Canadian operation that had employees leaving departing the company. The Wall Street Journal reports (12/12/13) that

“While the new system based on software supplied by SAP AG worked as planned, it was so burdensome and disruptive to Avon representatives’ daily routine that they left the company in meaningful numbers.”

No one at Avon planned to make employees so frustrated they quit. But the case illustrates what happens when a cumbersome user experience makes routine tasks time consuming, leading to frustration that can drain employee morale and satisfaction.  

People have become accustomed to an abundance of simple, well-designed apps in their personal lives, and they are beginning to expect—if not demand—the same sophistication on the job. They want tools that are easy to use and simple to learn. They want an intuitive user experience that makes their jobs easier.

Microsoft Dynamics AX can help companies that have committed to SAP overcome the challenges of low user adoption and mitigate the risks of alienating users. Working together, AX and SAP can help the enterprise find harmony between user-friendly applications and powerful back-end systems.

At Microsoft, we’ve found that balance. While certain internal financial systems run on SAP, the vast majority of our users will never see SAP but will instead work through other systems like Microsoft Dynamics AX that offers a great user experience and can pass data seamlessly to SAP. Unlike the experience that proved frustrating at Avon, Microsoft offers our employees a user-centric experience that actually improves user adoption, satisfaction, and productivity. We benefit from SAP in the back office, while the familiar, intuitive user interface and streamlined workflows that characterize Microsoft Dynamics AX remove obstacles to getting things done. We help people accomplish work efficiently and effectively, increasing productivity while improving workers’ overall sense of well-being.

You’ve invested a lot in your ERP, but you’ve invested more in your employees. Shouldn‘t they work well together?

Microsoft Dynamics CRM Marketing

As a marketer, you need to create amazing customer experiences across all your channels. At the same time, you need to understand the impact of your marketing investments. Microsoft Dynamics Marketing helps you drive revenue by planning campaigns more strategically, executing across channels more effectively, and measuring the impact of your marketing investments in real-time. Now you can manage and optimize your marketing and sales funnel with a single integrated solution based on Microsoft Dynamics CRM and Microsoft Dynamics Marketing.

Marketing Resource Management makes planning easy

 

Market Smarter
Engage Customers
Connect prospects with targeted content through multi-channel, multi-stage campaigns. Behavioral data and powerful analytics help you understand how your brand is perceived, and what your customers need, so you can plan effectively and reach them on their preferred channel with the right message at the right time.

 

Build Pipeline
Automate lead qualification process and pass great leads to sales in real-time. Behavioral data, automated lead scoring, and lead sharing all help ensure that sales is getting more leads and more leads of the right kind; helping to increase revenue and close more deals faster.

 

Marketing Analytics let you track marketing Return on Investment

Demonstrate Impact
Measure pipeline and revenue results across every marketing investment. Marketing analytics and Power BI let you track your impact across campaigns and channels for a true view of your marketing ROI.

 

Benefits For Marketers
Corporate Marketing / Demand Generation
• Improved conversion rates
• More personalized messages
• Pipeline & revenue impact measurement for every campaign

 

Creative / Advertising
• Span the traditional & digital divide
• Accelerates time to market
• Measure asset performance

 

Social / Digital / Web
• Ability to measure real ROI
• Greater insight into performance across sales and marketing pipeline
• Access approved library of web-ready content

 

CMO / Marketing Executive
• Manage spend across marketing campaigns
• Understand cost of acquisition across channels
• True understanding of marketing ROI

 

Highlights
• Planning built in from the start. With Microsoft Dynamics Marketing, your plan becomes the campaign, ensuring every interaction is tracked back to its source and marketers can easily measure the impact of their campaigns.
• Everyone on the same page. Microsoft Dynamics Marketing lets you easily manage multiple campaigns and resources across teams and geographies.
• Easy campaign creation and management. Drag-and-drop campaign designer and automated marketing triggers make it easy to execute campaigns and create an optimal customer experience.
• Built-in events. Microsoft Dynamics Marketing includes event management so you can track costs, venues, events, and registrations, and measure marketing ROI, just like any other marketing tactic.
• Powerful analytics. Power BI make it simple to calculate campaign performance and marketing ROI.

 

Notable Features
• Visual campaign design console. Drag-n-drop, multi-stage, multi-channel campaigns
• Lead management & scoring. Score prospect engagement and pass leads automatically
• Microsoft Dynamics CRM sales connector. Pre-built, easy-to-use integration passes leads quickly between marketing and sales
• Marketing resource management. Unify your team around the strategy and capture costs
• Marketing analytics. Dashboards, reports, and Excel Power View measure ROI

Microsoft Dynamics NAV 2013 R2 - W1 - World Wide version.

Microsoft Dynamics NAV 2013 R2 - W1 - World Wide version.

Microsoft Dynamics NAV 2013 is a landmark release, building on a strong product foundation to deliver new levels of customer and partner value through faster, more efficient implementations, compelling new and enhanced application functionality, and unparalleled levels of customer choice on how to deploy and access the solution.

The Microsoft Dynamics NAV 2013 R2 reflects Microsoft’s long-term commitment to the NAV partner community and adds significant new value for our small and midsized customers in the following areas:

• Great interoperability with Office 365 breaks down the walls between business data and how people get work done. Microsoft Dynamics NAV can now be deployed as an application to on-premises and cloud-based SharePoint sites, with single sign on and a consistent look and feel across the Microsoft Dynamics NAV Web client and Office 365. Deeper data integration capabilities will enable customers to extend Microsoft Dynamics NAV business processes with SharePoint workflows and Web parts, and take full advantage of Microsoft Excel and the Excel Web App.
• Enhanced cash management capabilities will help customers better manage risk and drive business growth with features such as automatic and manual payment processing, bank reconciliation tools, and support for SEPA direct debit and credit transfer.
• Powerful usability enhancements across both the Web and Windows clients make Microsoft Dynamics NAV even simpler to use and faster to deploy. A restyled user experience aligned with Office 365 makes it even easier for people to access, view and edit business data and processes.
• Continued commitment to deploying Microsoft Dynamics NAV on Windows Azure Infrastructure Services (available in Microsoft Dynamics NAV 2013 Feature Pack 1 release).

Important Notice to Customers

We recommend that you contact your Microsoft Dynamics Partner before installation. It is important to verify that your environment is compatible with the download(s) being installed. A download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics solution.

Microsoft Dynamics AX 2012 R3 - Inventory tracking and pricing

Microsoft Dynamics AX 2012 R3 - Target industries – Inventory tracking and pricing

The information in this document is intended for small to large manufacturing and distribution companies within industries where items are ordered by a piece unit and invoiced by the weight/volume/area of the item. The “sweet spot” is represented by companies within the food industry that specialize in proteins.
 

 

The following are some key characteristics of these companies:

•  They do not usually trade between legal entities.
•  They purchase raw material for consumption in production.
•  They do not usually resell unprocessed raw material to customers.
•  They manufacture and sell finished goods.
•  Their customers require fixed sales order lead time.
•  Their customers usually operate a rudimentary store warehouse.

The major variations for catch weight items can be divided based on two basic decisions about inventory tracking and pricing:
 

Do you price the item by weight or by pieces? This first decision will determine whether the item should be set up as a catch weight item. If you plan on pricing the items by piece rather than by weight, you should not configure the item as catch weight.

Do you track the weight of individual pieces or the aggregate weight of multiple pieces? This second decision will determine whether you should use the full visibility or partial visibility approach in defining the catch weight item.

 

Catch weight items

Catch weight items are commonly used for food products involving protein or for agricultural produce. They are also used in other industries, such as metals, mining, and paper. A catch weight item is characterized by two units of measure – weight/volume/area and pieces – for the purpose of reporting inventory transactions and viewing inventory balances.

 

Weight/volume/area represents the item’s inventory unit of measure, such as pounds or kilograms, although some industries might use volume or area instead (for example, square inches). This is the unit of measure at which the item is billed or invoiced. 

 

Pieces represent the item’s catch weight unit of measure, where you define the average weight per piece (also known as the nominal weight), and inventory transactions are ported in pieces and their actual weight. Examples of pieces include a 10-pound box, 100-pound package, 2,500-pound tote, 5-kilogram bag, 50-pound case, 200-kilogram crate, 275-gallon tote, 330-gallon tote, 8-GA 48×48 sheet, or some other unit of measure with zero decimal places (that is, 0 decimal precision). The catch weight unit is considered a “handling” unit of measure.

 

The multiple units of measure for a catch weight item should not be confused with a fixed unit of measure conversion factor (sometimes called a dual unit of measure), because each piece of a catch weight can have a different actual weight within the range defined for the item. 

The allowable variation in the weight per catch weight piece should be defined in such a way that customers who receive a product with the total weight at either end of the range will not be disappointed or have their expectations unmet. For example, a turkey might vary from as few as 6 pounds to as much as 28 pounds. However, a customer who wanted three turkeys might not be happy to receive three turkeys at just 6 pounds each. Therefore, the turkeys might be defined as four different items: small turkeys weighing between 6 and 9 pounds, medium turkeys weighing between 9.1 and 13 pounds, medium-large turkeys weighing between 13.1 and 18 pounds, and large turkeys weighing between 18.1 and 28 pounds. Each of these items would be defined with an average or nominal weight.

 

As shown in the preceding example, transactions are driven by the catch weight quantity. Sales orders, purchase orders, transfer orders, and production orders specify how many pieces of the catch weight item are needed. However, the actual weight of each piece is recorded, and the pricing is done according to that actual weight, not the number of pieces. 

 

A catch weight item is a stocked item that might be purchased or manufactured. Catch weight items do not require the batch number dimension, because batch numbers are optional, depending on the industry. The serial number dimension is required in some definitions of catch weight items. The catch weight item is defined in Microsoft Dynamics AX 2012 at the global enterprise level. An item cannot be a catch weight item in one company and a non-catch weight item in another company.

 

Inventory tracking 

There are two basic inventory tracking approaches to tracking by weight: 

 

•  The weight of each piece – This approach provides partial visibility.
•  The weight of a group of pieces – This approach provides full visibility.

 

 In the partial visibility approach, a unique identifier is not assigned to each piece of a catch weight item, whereas each piece has a unique identifier in the full visibility approach. The partial visibility approach reflects the dominant business model in food products, whereas the full visibility approach applies to special cases such as meat processing or cheese production. Examples of the full visibility approach include the tracking of individual hams or turkeys, cheese wheels, or combo boxes. Because the full visibility approach requires that the pieces of the catch weight items be weighed for every inventory transaction, consideration should be given as to whether weight scale equipment exists throughout the facility.

 

 If you have an item that is open (not contained) and suffers from evaporation (for example, 10 percent per day), this item probably would not be a good candidate for a catch weight item, because that extreme evaporation could continue to the point that the overall weight of the item falls below the minimum weight range established for that item. Because some evaporation might be a characteristic of a catch weight item, you can define how often the item is retested and an inventory adjustment is performed, so that the Microsoft Dynamics AX inventory balances can be synchronized with actual weights. In this scenario, it might be more advantageous to use a full visibility approach, so that each unit can be re-weighed periodically. Otherwise, if you use a partial visibility approach, you might find it too cumbersome to periodically re-weigh the entire inventory of the catch weight item. Typically, good candidates for catch weight methodology are items such as boxes of seafood, crates of vegetables, or cartons of potatoes. Many of these items might experience some evaporation, but that change of weight should be considered when the minimum and maximum weight tolerances for the catch weight item are established.

 

Partial visibility catch weight

 

In this approach, a unique identifier is not assigned to each piece of a catch weight item. The number of packages and their total weight must be reported upon receipt and for each subsequent inventory transaction, such as transfers, picking, and shipping. So, even if you are performing a partial picking for an order, the total weight for that number of packages has to be recorded. The inventory on-hand balances indicate the total number of pieces and the total weight of an item, as displayed in the On hand inquiry. Batch tracking can apply to the item, so that on-hand inventory balances will display the relevant batch numbers.

Full visibility catch weight

You can use a full visibility catch weight item to track inventory transactions by registering the actual weight against each catch weight unit. This works when an individual unit must be tracked, such as a whole chicken in poultry processing or a bundle of an expensive cheese in cheese production.

This approach means that a unique identifier must be assigned to each piece of a catch weight item. The Microsoft Dynamics AX functionality for serial numbers is used to assign each piece of the item’s inventory a unique serial number (serial number control) upon receipt (either from purchase or production), and you report the actual weight of each piece. This approach lets you record actual weight upon receipt, and the same weight can apply to subsequent inventory transactions that identify the serial number. The serial numbers are displayed as part of the On hand inquiry for inventory balances. Batch tracking can also apply in this approach, so that multiple pieces can have the same batch number.

This approach provides full visibility of a catch weight item’s inventory. This can be useful when a customer wants a specific weight or weight range (for example, three large turkeys in the 24 to 25 pound range). With a full visibility approach, inventory of items that meet the customer’s desires can be reserved specifically for the customer’s order. By contrast, with a partial visibility approach, the customer’s desires would become a suggestion to the warehouse picker to attempt to find inventory that meets those desires.

Using full visibility catch weight requires the following setup for the tracking dimension group: the serial number dimension is active, primary stocking is selected, physical inventory is tracked, and the Serial number control check box is selected.
 

Figure 1 - Tracking dimension groups form

 

If Serial number control is not selected, a serial number could be applied to more than one unit of inventory. This would mean that instead of configuring the tracking dimension to support full visibility, you are setting it up for a partial visibility catch weight item. The decision to include the batch number dimension depends on whether you need lot tracking, or whether you need to define expiration or sell-by dates for the item. In either of these cases, the batch number dimension would be required.