CRM for Government
State and local government and federal agencies can serve citizens and businesses more effectively with Microsoft Dynamics CRM services for government. Your organization can:
- Deliver timely, high-quality service that focuses on citizens’ needs. - Automate processes to improve efficiency and reduce costs. - Use technology to support collaboration and decision making across departments and agencies. - Rapidly deliver e-government, citizen service, and other government applications with the xRM framework
Business IntelligenceWith access to real-time information and analysis, government agencies or organizations can use CRM tools to identify trends, evaluate citizen interactions with departments and agencies, and create strategies to enhance service and—at the same time—reduce costs.
- - Capture and track data to respond quickly to changing constituent needs and legislative requirements. - Perform critical trend analysis based on real-time information. - Give administrators a real-time graphical view of organizational performance—from their desktops or mobile devices—with the ability to drill deeply into details.